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What to Expect


Your experience at Turnpaugh Health is not your usual medical experience. We believe that you deserve better health and provide a dedicated care team of support to help this happen. We take a whole-body approach to health and wellness, incorporating a team of providers, a personalized plan, and ongoing support to help you on your road to better health.

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Your first appointment

For your first visit, you will meet with one of our functional medicine providers for an hour where you will discuss health history, health concerns, and goals in detail. During this time, your doctor may order advanced medical diagnostics. Our team phlebotomist may draw your labs at this time as well.

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Your follow-up

At your second appointment, you will follow up with your functional medicine doctor for 75 minutes to review your test results in depth. You will leave this appointment with a deep understanding of your health and with a clear wellness plan so you can experience healing and optimal health.  You will also meet with your Functional Health and Wellness Provider to discuss a nutrition plan as well as lifestyle factors that we believe to be the most important pillars of your health.

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Your ongoing care

As part of our comprehensive Care Team approach, you will meet with your Functional Health Provider after your second visit and again six weeks later.  Because we address whole health, we support you in all aspects of wellness with ongoing support and collaboration.  The Functional Health team supports all of the pillars of health: nutrition, stress, sleep, movement, community, breathing, supplements, and an ongoing network of support.  Additional appointments with your provider may be scheduled as well.

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I came to TH&W after a suggestion from my Mom who has been seeing them, Dr. West specifically, for two years. Whilst I appreciate the care I was receiving from my PCP, I went through lots of standard blood work and diagnostic testing for symptoms, and left each appointment with little to no insight and more anxiety. In addition to that, I often hear the “you look healthy, you’re fine!” & I felt anything but. Dr. West made me feel heard, and I felt a confidence in her after leaving my first consult that we would get some answers. She ran in-depth & relevant testing to figure out what imbalances I had going on. She is kind and compassionate, but also confident and firm in her delivery of the information; I didn’t feel like I was there for a “doctors appointment”, I felt like I was having a dual-sided conversation with a person who truly wants to see her patients thrive. Aside from Dr. West, Desiree in billing is phenomenal and polite & prompt in getting billing questions answered (my Mom has also said Desiree has done a great job at getting any billing issues sorted). Michele who initially set my consultation up was also a dream, she was so friendly and relatable and answered all my questions. No one there makes you feel rushed or like you’re a bother to them. Keep doing what you guys do, and educating the public about how great functional wellness & health really is! Allison

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Frequently Asked Questions

What kind of lab testing do you do?

Our phlebotomist will draw labs based on your provider’s recommendations and send them out for processing. We do submit your insurance information along with these labs. If you do not have insurance, we do have client pricing for our uninsured patients. Our in-house lab draws are sent to LabCorp for processing.  There are other, more specific tests that your provider may run based on your health history and patient complaint,s and they will discuss these with you in detail.

Do you use any specialty labs? What are the associated costs?

In an effort to keep lab testing costs low, we will recommend only those labs we feel necessary at the time of your visit. We may recommend testing from certain specialty labs. Your provider and our checkout team can discuss associated test prices with you at that time.

Are you considered a PCP?

We focus on your whole health picture and our goal is to work together with you to help you achieve optimal health. Our nurse practitioners can do yearly well visits as well as sick visits. However, many patients prefer to maintain a PCP for urgent matters as well as yearly visits. We do not have emergency weekend visits so we do recommend patients call their PCP or visit an ER or urgent care in those situations.

How do I pay for my visit?

We accept all major credit cards, cash, check or Venmo.

Do you accept insurance?

We do not participate with insurance. Insurance companies do not recognize the functional medicine model of care. You can often use your HSA account. We can also provide you with a receipt for out-of-network reimbursement.

Can I purchase supplements online?

Yes! You can purchase supplements at Shop.TurnpaughHWC.com or by calling the office, 717-795-9566.

Do I need to be a current patient in order to get massage/acupuncture/HBOT/IV therapy/reflexology?

You do not need to be a current patient to come in for these services. Our new patient coordinator can help with these appointments.

What are your office hours?

Monday-Thursday, 8 AM-6 PM, Friday 8 AM- 4 PM in Mechanicsburg and Strasburg.

Monday-Thursday, 8 AM- 6 PM, Friday 8 AM-2 PM in Richfield and Manheim.

Do you ever host informative talks or conferences?

We do!  We provide as much support to our community as we can.  We whole-heartedly believe in the power of education.  Please follow us on Instagram, YouTube, Facebook and sign up for our newsletters to learn more.

What is the approach of Turnpaugh Health's integrative family medicine?

Turnpaugh Health’s integrative family medicine combines principles of whole-body health from a functional medicine perspective with traditional allopathic family practice services. Our practitioners spend more time with patients, discussing various health options and collaborating as a health team.

What is Functional Therapy at Turnpaugh Health and Wellness?

Functional Therapy is a systemic approach that considers the patient’s biological, psychological, emotional, and social uniqueness. It helps address emotional needs in conjunction with overall health, incorporating action steps biologically, psychologically, and socially.

What are the benefits of IV Therapy at Turnpaugh Health?

IV Therapy delivers vital nutrients directly into the bloodstream, ensuring high absorption rates. It benefits patients dealing with fitness recovery, cold and flu symptoms, stress, migraines, malabsorption, chronic pain, and more. Therapy sessions are safe, comfortable, and monitored by specialists.

What sets Turnpaugh Health apart from traditional medical practices?

Turnpaugh Health takes a whole-body (physical, mental, emotional) approach, addressing the root causes of concerns through functional medicine. Practitioners spend ample time with patients, collaborate as a health team, and offer personalized, comprehensive, patient-centered care. Dr. Turnpaugh founded this practice in 1999.  Our providers have many years of experience providing this type of care, which is why we often see patients who have more in-depth conditions and concerns.

Can you elaborate on the benefits of Functional Psychotherapy at Turnpaugh Health?

Functional Psychotherapy at Turnpaugh Health is a systemic approach that addresses patients’ biological, psychological, emotional, and social uniqueness. It incorporates action steps in various aspects, leading to permanent change in lifestyle and optimal health.

How does Turnpaugh Health customize care plans for patients?

Turnpaugh Health develops personalized care plans by considering the whole person, including physical, emotional, and spiritual health. Providers run comprehensive diagnostic tests, explain findings, and collaborate with patients to address specific needs.

Your Health is our priority.

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