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Practice Policies

Our goal at the Turnpaugh Health and Wellness Center is to provide you with the highest level of personalized care. We are committed to helping you achieve optimal health.

Website
Information about The Turnpaugh Health and Wellness Center and all relevant patient forms are available through our website, www.turnpaughhwc.com

Consultations
Your initial functional medicine visit will include a 60-minute consultation with a physician and a follow-up visit three weeks later to review lab results.  Chiropractic initial visits are generally 45 minutes to an hour long.

Initial Visits
For morning appointments, you may have your blood drawn after your initial consultation. Many of the tests require an 8-hour fast. You can drink water during this fast.  If you have an initial visit in the afternoon, we can schedule an appointment for you to return the following day for your blood work.

Confirmation and Cancellation of Appointments
Due to the overwhelming requests for new patient consultations, there is a 48-hour cancellation policy. We will confirm your appointment via text, email or phone one week ahead of time. If you need to cancel your appointment for any reason, please call our office and leave a detailed message. You can also cancel via email at info@TurnpaughHWC.com.  There will be a $75 fee for missed consultation appointments.

Payment Options
Our office accepts cash, checks or credit cards (MasterCard, Visa, Discover) for services rendered.  We will provide you with an itemized receipt with appropriate diagnosis codes and procedure codes for you to submit to your insurance company for possible reimbursement.

Medical Records
Medical records can only be released with your authorization. Please contact your physician or another health care provider to obtain these records. Your records should be mailed to our address or faxed to 717-795-9567.

Prescription Refill Requests
It may take up to 72 hours to process a prescription refill. Please plan ahead to avoid any interruption in your medications. Prescription refills can be faxed to our office by your pharmacy. Our fax # is 717-795-9567.

Supplement Shipping and Return Policy
There is a flat rate of $4.95 for all supplement shipments ordered either on the webstore TurnpaughHealth.com or by calling the office. Supplements, unopened, may be returned for up to 30 days from the time of purchase for a refund or credit to your account. Refrigerated supplements may not be returned.